DIVENTA FACILITATORE


PREMESSA

 

Se vogliamo lavorare con le storie individuali e/o di gruppo con persone a rischio, dobbiamo tenere presente come i diversi contesti, le diverse comunità e società, le identità e i ruoli sociali, influenzano le storie individuali e collettive.

 

Le società si caratterizzano per diversi tipi di storie. Alcune di esse (es., le storie che portano avanti la dicotomia 'noi vs. loro') portano a processi di esclusione di diverso tipo. Il nostro curriculum formativo si concentra sulle credenze limitanti e sui discorsi culturali e sociali dominanti che influenzano tali processi di esclusione, nonché sugli approcci narrativi (incluso lo storytelling) undo  Il nostro curriculum formativo si concentra sulle credenze limitanti e sui discorsi culturali e sociali dominanti che influenzano tali processi di esclusione, nonché sugli approcci narrativi (incluso lo storytelling) che favoriscono la decostruzione di queste limitazioni ed esclusioni.

Le presenti linee guida intendono fornire le necessarie competenze teorico-pratiche fondate sui lavori e le ricerche di studiosi e professionisti del settore. Sappiamo bene che esse non possono rimpiazzare la tua conoscenza specifica del tuo contesto nazionale, regionale e/o locale. D’altra parte, possiamo solo immaginare il livello delle tue competenze. In questo senso, il nostro obiettivo è ispirarti e stimolarti ad approfondire le conoscenze relativamente alla pratica narrativa e allo storytelling, in modo che possano arricchire e dare una marcia in più al tuo lavoro con le persone a rischio.

Ambiente

Cerca di fornire un efficace ambiente di apprendimento e un processo significativo di facilitazione e guida per i tuoi allievi/studenti/corsisti. Ecco alcuni aspetti da considerare:

Composizione del gruppo - Scegli partecipanti che abbiano un retroterra culturale simile o, in caso di nazionalità diverse, la possibilità di comunicare usando un linguaggio comune. Cerca di non organizzare un gruppo troppo numeroso, in modo da dare attenzione a tutti i partecipanti.

Durata delle singole sessioni:Le sessioni di lavoro che abbiamo immaginato per il nostro curriculum sono di 6-8 ore, inclusa la pausa pranzo.

Disposizione delle sedie:Prima di iniziare, decidi quale disposizione delle sedie possa essere la migliore per il tuo gruppo e per il lavoro che vuoi proporre (disposizione a lezione frontale, a ferro di cavallo, a spina di pesce, ecc.).

  

 

Facilitazione

Presenta gli obiettivi della sessionee raccogli le aspettative dei partecipanti. NON andare di fretta, NON metterti sul piedistallo, NON criticare, NON interrompere, NON a cercare di dominare sui tuoi interlocutori, NON sabotare… e NON prenderti troppo sul serio!

Cerca invece di mostrare rispetto,stabilire relazioni, abbandonare i preconcetti, osservare, ascoltare, imparare, apprendere dai tuoi errori, avere autoconsapevolezza e autocritica, essere flessibile supportare, condividere ed essere onesto.

Sii consapevole delle relazioni di potere e dicome esse influenzano il tuo ruolo di facilitatore: parla di meno, controlla di meno, favorisci la narrazione degli altri, depotenzia il tuo ruolo e lascia la parole ai partecipanti del gruppo.

Sii anche consapevole che le persone con maggiore timidezza tendono a essere dominate dagli altri. Ma che tu abbia a che fare con un partecipante timido o con uno che mostra fiducia in se stesso, tutti meritano la stessa attenzione e lo stesso spazio.

 

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StoryTeller Metodologia Generale per Professionisti_IT

Tutto ha inizio con il modo in cui esperiamo l’ambiente attorno a noi – la natura e i suoi fenomeni, il mondo animale, le relazioni che abbiamo con le altre persone – e come noi lo interpretiamo e comprendiamo. La pletora di dati che possiamo ricavare da queste nostre esperienze possono soverchiarci e metterci in confusione. Di conseguenza, abbiamo bisogno di una struttura che ci permetta di padroneggiare questi dati (e la nostra esperienza).

Le storie hanno origine da bisogni ed esperienze diverse, ma soprattutto dal nostro bisogno di dare senso e significato al mondo. Dare significato riguarda il modo in cui costruiamo, comprendiamo e diamo senso agli eventi, alle relazioni e al sé.

 

Funzioni e intenzioni delle storie

Looking at the constructivefunctions of stories, we can name inspiration, imagination, memory retention, knowledge- and information transfer, connecting people, consolation, healing, entertainment, engagement, taking perception (empathy), values, planning, strategy, and more.

Many of these functions could also be interpreted as intentions. Stories are never ‘innocent’. There is always an intentionbehind a story. Consider this when you tell a story or listen to a story.

 

Universal Story Structures and Metaphors

In this course we present three ‘universals’: the Folk Story structure, which we mainly see in fairy tales, legends and mythological stories; the Hero’s Journey, which we see in epics (e.g. Odyssey, Gilgamesh), and the Actant Structure, which invites us to tell from different actors’ perspectives.

 

 

We often use metaphors without being conscious of them. Metaphors help us to explain abstract topics (which we call the target domain) in terms of known topics (which we call the source domain). Metaphors can be a powerful tool to stir and inspire imagination.

Facilitate exchange; examine and analyse together; find out meaning and sense; ask (critical) questions to stories; understand relationship of past-present- and futures stories; find onset for alternative / better / future stories together; empower each other; become resilient (to dominant discourses); become able to cope with change; become able to make plans and act upon them.

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As individuals we are a part of a group, a team, or an organization.

We should be aware of what we define as ‘groups’ (e.g. family, sports club, village, nation), ‘teams’ (e.g. sport, work), and ‘organizations’ (e.g. volunteers, commercial, NGO), and the influence all these have on our identity, feelings and behaviour. In our daily (private and professional) life we often have to switch from one to the other, from our family to our co-workers, our club, our co-students or course participants.

What are the stories we tell and the stories we hear or have to adapt to in all these compositions? What are they doing to us? Who’s and which story can we trust, and who’s and which stories are making us feel insecure, ashamed, suppressed? How and who can we trust and how can we establish trust?

 

Shame, comparison, disengagement and vulnerability

Theseare components that we have to be aware of when we work with individuals, groups and teams.We have to realize that they are always applying some kind of pressure with their norms and dominant discourses. And they obviously vary from culture to culture.

In establishing trust we should also be aware of ‘vulnerability’, the fact that someone can be,actor is perceivedas vulnerable. Vulnerability is often associated with fear, shame, sadness, disappointment or weakness. However, some scientists disagree and have promoted vulnerability as an act of courage. When we look at it that way, accepting the vulnerability of others means understanding that they need support. Nobody can ‘go it alone’. Let them know they have a right – the right to ask for support.

Trust

Trust is a slow-building, layered process that happens over time. We generally trust the ones who keep our secrets; the ones who share their secrets; the ones who remember our name / last conversation; the ones who make us sure we’re included in ‘fun’ things; who when we’re sad ask us why; the ones who’ve got our back; the ones who devote time and effort to a relationship, and more.

When we speak of trust, we must also be aware of it’s enemy, betrayal: disengagement, not caring, letting the connection go, not being willing to devote time and effort to the relationship. Establishing trust comes with responsibilities…

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StoryTeller Metodologia Generale per Professionisti_IT

To be able to distinguish between what we mean by ‘narrative’ and ‘storytelling’, we offer two definitions:

Narrativecan be seen as how we are talking about everyday accounts we have of our life (some of which can be events / stories), trying to make meaning out of what has happened, and in doing so drawing upon different discourses.

Storytellingmeans the conscious and more planned acts of storytelling, where stories are told for certain purposes or with a certain intention – e.g. to inspire change, to convince, to entertain, to share knowledge, to console etc.

 

The neurological impact of stories

We have talked about the evolutionary benefits of stories and the meaning- and sense giving qualities. As to the first, we should realize what happens our brains when we listen to data as opposed to (data implemented in) a story.

 

 

What else happens when we tell and hear a story – the dialogue

We should be aware that‘storytelling’ alone does not really cover the subject because on its own it does not reveal the distinction between the teller, the story and the listener. Therefore we should also be aware of the (active) role of the listener and the importance of the (non-verbal) dialogue between teller and listener.

After a story is told, teller and listeners can also engage in a conversation about the story, asking questions to the story about it’s meaning and sense.

 

Our narrative identity

The theory of narrative identity explains that we form an identity by integrating our life experiences (past, present) into an internalized, evolving narrative of the self that provides us with a sense of unity and purpose (present, future) in life. It includes episodes (events/stories), characters, settings, plots, and themes. It is ever evolving, narrative sophistication increases with age.

 

We should also be aware that our identity stories can be influenced by and make part of a bigger (group identity) story (e.g. family, club, nation) or narrative.

When it comes to ‘we-they’ storieswe can even take part in dominant (cultural or social) narratives and discourses. These discourses (and supporting ‘stories’) can go different (and sometimes normative and even suppressive) directions. Examples can be statements such as: ‘it is important to be healthy, eat vegetables and exercise regularly’; ‘unconditional love and loyalty in a family is important’ to ‘all Muslims are terrorists’ or ‘all bankers are criminals’… This can lead to unwelcome causes and effects.

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How can it be safe for the teller to speak and how does the listener win listening rights? We would have to adopt the approach of a learner rather than an expert approach, communicate intent, and as a listener, feel and communicate empathy.

 

There are two ways of questioning:

1. Questioning yourself if you are really listening

2. Questioning the teller to make him/her feel listened to

 

Ad 1. Ask yourself in this order:

“Am I actually listening? Would I be able to answer a question if someone asked me one right now?”

“Am I just waiting for them to stop talking so I can say my important bit? 

“Am I listening for what is similar to what I already know, or am I focused on whether or not they agree with what I’ve just said?”

“Am I listening for proof that what they are saying is right? Am I looking foe evidence to back up their story?”

“Am I listening from a place that has no other motive but to connect with their perspective? Do I understand what it feels like to have that perspective?”

“Am using my empathy and insight into their context and motivation to help achieve the best outcome?

 

As you probably realize these are questions that will lead you to empathic listening and providing a safe path to facilitating solutions with and for the teller.

 

Ad 2. Ask questions to elicit stories

Eliciting stories from others and story collecting starts with asking questions. We should realize that questions are intentional; they serve a purpose, just like the answer and/or stories that you will receive as a response to your question. Questions not only have the power to elicit stories but also the power to direct and manipulate stories or even disempower people’s stories. It is precisely these questions we have to be aware of.

Questions can control because there is a strong social pressure for the other person to answer the question. It can degenerate into power play, and on the other hand others can evade questions.

With the right question you can discover all kinds of useful information that can help you and the teller to achieve later goals.

Active listening(see above) helps. It can reveal personal details about the other person and will give you the opportunity to empathize, for example by showing that you had similar experiences.

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StoryTeller Metodologia Generale per Professionisti_IT

Working with Stories essentially focuses on people’s identities. From a postmodern social-constructionist point of view, identities can be considered as situated performances: people tell and enact as many different kinds of stories in social life as there are social situations within which to tell and enact them. Personal narratives reveal multiple and sometimes conflicting self-expressions.

 

 

 

Practices inspiring working with story curricula

Practices like Narrative Therapy, Solution Focused Therapy, and Participatory Narrative Inquiry consider identity as a narrative process. Here we list eleven commonalities that are fundamental aspects in this curriculum. In short they are:

 

 

1. TRANSDISCIPLINARY INSPIRATION: Much of the theoretical grounding of these therapies is inspired by ideas that come from disciplines outside psychology. Such transdisciplinary stance is also an important aspect of our curriculum.

2. SOCIAL OR INTERPERSONAL VIEW OF KNOWLEDGE AND IDENTITY: Our curriculum is strongly based on the idea that life stories are crafted by a cooperative sharing of meanings among people.

3. ATTENTION TO CONTEXT: The above approaches can be considered as systemic in the broadest sense of the word: thinking about people in context, be it the context of their culture, their interactions with other persons in their close relationships, or the conversational systems in which they participate.

4. LANGUAGE AS A CENTRAL CONCEPT IN THERAPY: The approaches propose that the way people think and talk about their issues may contribute to not being able to contemplate new possibilities. This course tries to help people change and/or improve their vocabulary. Language affects the way we think.

5. A HELPING RELATIONSHIP AS A PARTNERSHIP: Helping relationships are not considered as something that is done to somebody, but something done withsomebody. The course curriculum aims to help you developing a position of curiosity and respect in addressing the elements of your clients’ stories, and co-constructing with them new narratives.

6. VALUING MULTIPLICITY OF PERSPECTIVES OR VOICES: People may have different opinions not just about politics or religious beliefs but also about basic issues such as personal identity. By focusing on people’s stories, our curriculum provides value to the way each person constructs his/her own reality and gives meaning to his/her life experiences.

7. VALUING LOCAL KNOWLDEGE: The work of the collaborative, narrative, or solution-focused therapist is centred on the client’s own ideas and the new ideas that are generated throughout the conversations. Our curriculum in fact is focused on local knowledge, meaning that it relies more on working with clients’ lives from the clients’ point of view.

8. CLIENTS AS STARS: Your clients are the stars of Working with Stories curriculum. They are considered as the experts of their own life, they define their life situation and the goals they want to achieve. This means that you should approach your clients with curiosity and willingness to be informed.

9. BEING PUBLIC OR TRANSPARENT: By applying our curriculum, you will learn that all people, including you, understand things from a certain perspective. Because it is impossible not to have personal values, opinions, or preferences, we ask you to be open about these when relevant. In Narrative Therapy, this is called transparency.

10. INTEREST IN WHAT WORKS WELL: Many writers in psychology point out that therapy is frequently seen as a technology to fix defective persons. For this reason, our curriculum emphasizes what is working well in people’s lives and what clients consider important and valuable.

11. PERSONAL AGENCY: Personal agency refers to people being able to make decisions and take action in their life. Our aim in this curriculum is to help you helping people at risk “being in the driver’s seat of their lives”.

 

In the course curriculum you will experience narrative approach-related activities that can be employed in this phase, connected to life stories and experiences through time, by individuals as well as groups.

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StoryTeller Metodologia Generale per Professionisti_IT

In the ‘fundamentals’ we already pointed out ‘power’ and ‘power relationships’ and their influences on he behaviour and well-being of individuals. We also explained what a facilitator / story worker can do (and/or should not do) in different contexts.

Before we shine a different light on power relationships, we would like to share two definitions of cultural sensitivity and contextual sensitivity.

 

Cultural sensitivity
Cultural sensitivity is being aware that cultural differences and similarities between people exist without assigning them a value – positive or negative, better or worse, right or wrong. Cultural sensitivity implies that groups understand and respect each other’s characteristics. This can be a challenge for members of dominant cultures.

 

Contextual sensitivity
Contextual sensitivity implies that people are sensitive to stereotypes and try to unconditionally accept others at face value.We can add qualitieslike perspective taking; a tolerance for ambiguity, where people show the ability to accept multiple interpretations of the same situation. And finally, alertness to premature ultimatums: being able and willing to accept ideas or concepts, which inspire further conversations / dialogues.

 

 

Respect

Respect means stepping back enough to place yourself as an equal towards the other / your audience.

 

Humility
Respecting the other means being humble. Humility is our defense against fear, prejudice and hasty decisions. Humility enables us to listen openly and thoroughly to others, becoming aware of our limits.

 

Empathy
Comparing the own perspective with that of the other – determining what could be of help for the other – is the foundation of higher developed empathy.

 

Power relationships
When working with stories you need be aware that due to the characteristics of your group there is a chance a power relationship exists, in which you (as a facilitator / educator / initiator) have a certain level of power. In the curriculum you will learn about and how to deal with low and high narrative distance, low and high value perception, and low and high power differential.

 

WHEN YOU MEET

Selecting the right tools – especially when people belong to different cultural groups or different educational backgrounds – is important. Based upon that, the tools selected for collecting stories can be different, e.g. drawing, or using photo stories. Additionally, the use of music or pantomime can be helpful alternatives to overcome communication problems related to language.

Questions and opinions

It is of utmost importance to find the proper way of asking questions, i.e. asking them in such a way that they do not exercise power over someone’s story.

There are different types of questions relevant in your interaction with your beneficiaries. We will introduce you to the characteristics and relevant situations where you can ask closed or open questions, directed or undirected questions, and “What happened” questions.

 

When working with your beneficiaries, you might get opinions rather than stories. It is the stories on how they reached this opinion that are of interest. Thus, when someone expresses an opinion, questioning will allow you to gain interesting insights to reflect upon. For instance, think of asking “Yes, that’s your opinion, bit what would be an example?” And a story will come…

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StoryTeller Metodologia Generale per Professionisti_IT

 

Working on future stories

When it comes to future stories obviously all functions / purposes of a story play a part, but we would like to emphasize some a bit more.

Anticipation

Trying to think ahead in certain situations, among other things to be prepared for unexpected changes, either in the behaviour of others, changes in the environment or – for example – defects in devices or tools.

Planning

In anticipation of that we have to make plans: what is our objective? When do we want to arrive? What will be our milestones on the way, what could be obstacles and/or adversaries on our way? Who could be our helpers?

Strategy

When we have a plan, we should start mapping the necessary actions to achieve our milestones, hurdle obstacles and defeat adversaries. How will we recruit helpers? Do we have at least one alternative strategy?

 

Visualising your story

Visualising not only helps to develop richer descriptions, it also helps to mark the essential waypoints in a story, remember: setting, actors, crisis, action, change, transformation, and resolution.

It also helps in the case of low literate or illiterate individuals, nothing has to be written. Everybody can draw, we are not demanding ‘pieces of art’.

 

FUTURE STORY STRUCTURING AND BUILDING AIDS

We offer you a few reliable options that have been applied over and over by professionals in the story telling and -working field. In the curriculum we introduce you to The Story Spine, The Story Skeleton, The Bottom Up Story, and more.

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References to course guidelines

Storyteller 2017,

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